Friday, March 18, 2011

How are we doing? Seriously, we want to know...

When was the last time you asked your customers their opinion? When was the last time you acted on it? I have seen it in grocery stores. A board with a place for PUBLIC customer comments and PUBLIC employee responses below.

"Hey, I don't like your new sodas. I want the old ones back!" -- Fred

"Hi Fred, we've had issues getting that soda from the supplier but we will work twice as hard now to get it" -- Soda Manager.

You know that YOU like to be listened to. Don't your customers? Throw away your old "Suggestion Box" and build one online or put up a board in your office and use those comments to make yourself better!

No comments:

Post a Comment